TERMS AND CONDITIONS
Graphic designs created at our studio are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Note that we reserve the right to use stock images where necessary.
Source files are not released. When you pay for a design service you have paid for the finished product. If at any time you need the source files you may purchase them at half the cost of the item.
We work with third-party printers that we trust and in the rare case that there is a printing issue, we will work with the printers to get it resolved. Please note that some print materials may not show the exact same color that is showing up on your screen. This is due to the fact that each computer screen tint can be different. Any reprints required will not be at the expense of Tamlyn Design. We recommend providing Hex #s or Pantone colors if you need exact shades matched.
2 revisions can be made after we provide the initial mockup. If any additional revisions are required they will billed at the hourly rate of $35/hour. You will be notified if this applies.
Payment for services require a 50% non-refundable deposit that is due before work can commence. The remaining 50% is due, promptly, upon completion once project is approved and before the final package is delivered. Services less than $100 must be paid in advance and once completed there are no refunds.
Most design jobs (excluding website design) can be completed within 5 to 7 days. If we are unable to complete your job within that time frame, we will notify you prior to starting your job. If you require a faster turnaround time, a rush fee of 50% will apply.
For Website design projects you will receive a link to view website within 2 – 3 weeks from receipt of payment and required information to get started on the design. You are allowed 2 rounds of revisions, each round of revisions will be completed within 5 – 7 Business Days from receipt of the revisions.
All Purchases are valid for a Store Credit within 30 Days of your purchase. Cash Refunds are not given, Store Credits only. Store credits may be applied to design services only and may not be applied to print services.
You can make cancellations at any time prior to work being completed. Please keep in mind that the deposit is non-refundable. Depending on the amount of work already completed a store credit may apply.
A project will be considered abandoned if we have not heard from you in 14 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 14 day abandonment, a start up fee may apply.
By entering into a project with Tamlyn Design, you are consenting to be bound by the terms of these policies and procedures.