TERMS AND CONDITIONS

By entering into a project with Tamlyn Design, you are consenting to be bound by the terms of these policies and procedures.
DESIGNS
Graphic designs created at our studio are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Note that we reserve the right to use stock images where necessary.
Native/Source Files are available for release and are billed at the same rate of the project. ie: Flyer $65 + Source File $65 = $130 For Flyer & Source File
2 revisions can be made after we provide the initial mockup. If any additional revisions are required they will billed at the hourly rate of $35/hour. You will be notified if this applies.
MATERIALS
All materials (text, images, logos, information, media, etc.) are needed BEFORE your project can begin.
Electronic files may be delivered in the following format:

Email
Word Documents
TXT
PDF
JPG
GIF
TIF
*Note: To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi).  Images that are not sent in high resolution will result in poor print quality. JP DESIGNS ART will not be held responsible, and reserves the right to decline projects due to poor quality images.

All text supplied must be typed. (DOC, TXT, or Email).  There will be a $25 fee for text that must be typed by TAMLYN DESIGN.
PRINTING
We work with third-party printers that we trust and in the rare case that there is a printing issue, we will work with the printers to get it resolved. Please note that some print materials may not show the exact same color that is showing up on your screen. This is due to the fact that each computer screen tint can be different. Any reprints required will not be at the expense of Tamlyn Design. We recommend providing Hex #s or Pantone colors if you need exact shades matched.
PAYMENT
Payment for services require a 50% non-refundable deposit that is due before work can commence. The remaining 50% is due, promptly, upon completion once project is approved and before the final package is delivered. Services $100 or less must be paid in advance and once completed there are no refunds.

Payment is due promptly once the project is completed. If the final invoice is not paid within three days of receipt a $50 late fee may apply.

LEAD TIMES
Most design jobs (excluding website design) can be completed within 5 to 7 business days. If we are unable to complete your job within that time frame, we will notify you prior to starting your job. If you require a faster turnaround time, a rush fee of 50% will apply.
For Website design projects you will receive a link to view website within 3 – 4 weeks from receipt of payment and required information to get started on the design. You are allowed 2 rounds of revisions, each round of revisions will be completed within 5 – 7 Business Days from receipt of the revisions
A project will be considered abandoned if we have not heard from you in 14 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 14 day abandonment, a start up fee may apply.
REFUNDS/CREDITS/EXCHANGES
All Purchases are valid for a Store Credit within 30 Days of your purchase. Cash Refunds are not given, Store Credits only. Store credits may be applied to design services only and may not be applied to print services.
You can make cancellations at any time prior to work being completed. Please keep in mind that the deposit is non-refundable. Depending on the amount of work already completed a store credit may apply.

Ready to get started?!

ABOUT US

TAMLYN DESIGN is a boutique design firm offering graphic design services to businesses and organizations. We offer website design and development, logos, branding, and corporate identity design. We also offer print and social media ad design. We are here for the dreamers, the doers, the entrepreneurs and the innovators. Put us to work for you.